Information We Collect
When you use our website, we may collect the following types of information:
- Personal information you give us: When you fill out a form on our site — such as the quote request form, contact form, or company listing form — you provide information like your name, email address, phone number, and street address. We only collect what you type into the form.
- Usage information: Like most websites, we automatically collect basic data about how you use our site. This includes your IP address, browser type, which pages you visit, how long you stay, and what site or search you came from. This data is collected through standard web server logs and analytics tools.
- Device information: We may collect information about the device you use to visit our site, including screen size, operating system, and browser version. This helps us make sure the site works properly on different devices.
How We Use Your Information
We use the information we collect for these purposes:
- Connecting you with tree service companies: When you request a quote, we share your name, phone number, email, address, and job details with local tree service companies so they can contact you with estimates. This is the core purpose of our site.
- Responding to your messages: If you use the contact form to ask a question, we use your email or phone number to get back to you.
- Improving our website: We use usage data to understand which pages are helpful, where people drop off, and how to make the site more useful for Charlotte homeowners.
- Managing company listings: If you submit a listing request, we use your company information to create and maintain your directory profile.
We do not sell your personal information to third parties. We do not send marketing emails unless you specifically ask to hear from us. We share your information only with the tree service companies you request quotes from — nobody else.
Form Submissions
Our website has several forms: a quote request form, a contact form, and a company listing form. Here is what happens when you submit each one:
- Quote request form: Your name, contact details, address, and job description are shared with one to three tree service companies in your area so they can reach out with estimates. You may be contacted by phone, email, or text.
- Contact form: Your message and contact details go directly to our team. We use them only to respond to your inquiry.
- Company listing form: Your company information is reviewed by our team and used to create a directory listing if approved. We may contact you with follow-up questions.
We store form submissions on secure servers. We keep your data for as long as it is needed to fulfill the purpose you submitted it for. If you want your information deleted, contact us and we will take care of it.
Cookies
Our website uses cookies — small text files stored on your device — for a few basic reasons:
- Analytics cookies: We use tools like Google Analytics to understand how people use our site. These cookies track things like page views, session length, and traffic sources. The data is aggregated and does not personally identify you.
- Functional cookies: Some cookies help the site work properly — for example, remembering whether you have already dismissed a popup or keeping the mobile menu state.
You can disable cookies in your browser settings. The site will still work, but some features may not function as expected. Most browsers let you block third-party cookies while still allowing the ones our site needs to work.
Third-Party Links
Our website contains links to other websites — including tree service company websites, Google Maps, and informational resources. When you click a link that takes you to another site, you are subject to that site's privacy policy, not ours. We are not responsible for how other sites handle your data.
We try to link only to reputable sites, but we cannot control what other companies do with their web properties. If you are concerned about a site we link to, reach out and let us know.
Data Security
We take reasonable steps to protect the information you share with us. Our website uses HTTPS encryption for all pages, which means data transmitted between your browser and our server is encrypted. Form submissions are stored on secure servers with restricted access.
That said, no website or internet transmission is 100% secure. We do our best, but we cannot guarantee absolute security. Do not submit sensitive financial information (credit card numbers, Social Security numbers, etc.) through our forms — we do not ask for it and do not need it.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the bottom of this page. We are not going to make major changes without posting a notice, but it is a good idea to check back occasionally.
Contact Us About Privacy
If you have questions about this privacy policy, want to know what data we have about you, or want us to delete your information, get in touch:
- Email: info@besttreeservicecharlotte.com
- Phone: (704) 749-0642
- Contact form: Contact page
We will respond to privacy-related requests within 30 days.
Last Updated: February 14, 2026